BrightHouse Reviews and Complaints

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BrightHouse Reviews

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  • What a Rip Off

    I just moved here from Tennessee where I was paying only $19.99 a month for the same internet service I am getting here for $34.99 -- and this price is only because I am bundling service. Now bundling service isn't that bad of a thing except I don't need a phone at all so this morning I called them to see if I could trade my phone service for something else that I would actually use ... like a cable box or on demand. I was told that a cable box is $4.99 & the on demand feature with a dvr is $14.99. Great! That's exactly what I'm paying for my phone service. I... More...
    (Cable TV)
    lauradipa's Picture   lauradipa    1 Comments   Comments
  • Paid my bills and still being charged extra

    I have had service sing 8-2014. I was paying around 114 a month after the promotion my bill jumped to 180. I called and was told I could be on another promotion of 129 I continued to pay 180 which should have given me a credit. I called and spoke with a gentleman and he looked into my account and agreed. Now all of a sudden in a matter of a month I am in the negative 630.00. I didn't have service for 4 days because of lightning and my phone hasn't work in over 3 weeks. I paid 3 times in January. Whoever handles the billing accounts obviously doesn't know how to do there job. More...
    (Cable TV)
  • returned eauipment

    My wife returned equipment 8 years ago when we switched to verizon. Called tonight to try Brighthouse again because Verizon Sux....but the rep said we hadn't returned the equipment and I owed over $1,000.00! My wife distinctly recalls returning the equipment to the Wesley Chapel location. Our word against theirs. My question is why would I keep their equipment? There's Nothing we could do with it. I guess we could sell it..but that would be a felony...and surely there is a tracking system that if someone tried to set it up it would raise red flags to their computer system. Very... More...
    (Cable TV)
  • Total lack of concern for the customer. Complete rip off

    I (also. Seems many of us have done the same) called to lower my bills. I don't watch a lot of TV. I spend a lot of my time writing code. I have basic programming, no DVR service and 1(one) tv hooked up in our house. I have the 35Mbps internet service, which I do have to admit is somewhat consistent. However, I am paying $120 a month for this. Seems a little steep considering I have the basic everything. So I called to cancel TV. Turn out that if I un-bundle, I lose all kinds of discounts. My crappy 35mbps goes up to $78 a month. How that? Sad part is, they're all the... More...
    (Internet - Sponsored by DIRECPATH)
    jeffro25's Picture   jeffro25    2 Comments   Comments
  • Charged for Equipment I returned

    I returned the digital adapters when Brighthouse started charging for the "free digital adapter" As I had no use for them. One was returned directly to a tech at my house. The other was returned along with all of my Mother's Brighthouse equipment when she switched carriers. Also given to the tech. This month my bill was $100 more, as they charged me for 2 Digital adapters that were lost/stolen. I was told I should have gotten a receipt. That is not my job, it is your tech's. My mothers receipt shows a digital adapter returned with her equipment, and she... More...
    (Cable TV)
  • Brighthouse no show/late

    We recently experience the same thing with a brighthouse tech scheduled to come between 12 and 2pm. Someone called me at 2 to inform me it would then be 4pm. I had to leave at 5pm and still no one had come or called. My dad was at the house when I left and when someone finally did show close to 6pm he asked what they were there to do and they rudely just turned around and walked away. We still have not had a phone call or someone back by to actually do the job. I guess it's our job to call them AGAIN to schedule ANOTHER day of waiting. More...
    (Cable TV)
    Egray17's Picture   Egray17    0 Comments   Comments

    (Cable TV)
  • Brighthouse Monopoly - No Competition

    I am fed up with the slow speeds offered by Brighthouse and the rip off to buy faster speeds. Our location in FLORIDA, MELBOURNE BEACH, does not have any competitor in the cable modem industry because BH has the franchise to provide services here. What good is competition if it is not available? BH can drive the price up and have no fear of customers switching to another provider. On review of the top providers for 2015, BH does not even list in the top 20 - yet this is all I have to choose from. Please someone tell me how I can complain to the FCC or some regulatory organization to... More...
    (Internet - Sponsored by DIRECPATH)
    JABOET's Picture   JABOET    0 Comments   Comments
  • Brighthouse-no cable since 11/18/14

    As a customer for 20 yrs, I never really had a prob with this company til now. Numerous appts. have been made since Nov 18 to replace the wiring in the ground, when the original tech who was out to my house said was causing the prob. Several times I've waited, then received a call that they are running late, won't be there til 4:00-5pm. Never showed up. Constant excuses how they are "slammed". If you're "slammed" then hire more people. Can't get in any triple channels, notice on screen says,".....unavailable, try later". Lower channels have... More...
    (Cable TV)
    Blondsluck's Picture   Blondsluck    0 Comments   Comments
  • poor quality broken sofa and cooker

    DON NOT USE THIS COMPANY!! even if you are desperate don't do it. ive had a corner sofa from them that was faulty the first day I had it, I had 3 more delivered and all faulty and still faulty, im in process of trying to get money back and get rid of these horrendous sofas that are unusable. cooker I had was faulty and had someone fix it, it lasted 3 days and rang up store 1 week later still no reply I had to go through regional manager route! The WORCESTER store are the worst for customer service, they will tell you they call you back and weeks later still nothing until you ring... More...
    (Shopping, Chain Stores)
    moreen17's Picture   moreen17    1 Comments   Comments
  • NEVER GET BRIGHTHOUSE!! EVER!! Money Scam!!!!!

    Where do I begin.....1)I ordered an extra cable box and upgraded the internet. They came out the next day and installed both, but the next day the internet and house phone wasn't working. 2)I called that day and they told me someone would be out the next day between a certain time..........I called that day an hour before the end time they were supposed to be there and they told me NOTHING WAS SCHEDULED! 3)I finally got a new appt. for 2 DAYS later, the guy fixed the house phone........and as son as he left.........the internet stopped working!!!!! 4) i called again for a new appt!!... More...
    (Internet - Sponsored by DIRECPATH)
    nickren's Picture   nickren    1 Comments   Comments
  • Slow Internet Speed/Bad Customer Svc

    I called BH last night to ask about my slow internet speed. I have standard which is supposed to give me up to 10mbps but have never reached it. I am consistently at 2 or 3. I was on the phone for a while with some pretty friendly technicians who scheduled a visit today between 2-4. I said, I work but if they can call I can be here in 5 minutes since I work across the street. They said, no problem and assured me that someone would call. Stop laughing out there. Your laughing cause you know they would not call, they didnt. So I call and they tell me that they dont have to call... More...
    (Cable TV)
    motero1976's Picture   motero1976    1 Comments   Comments
  • Brighthouse FAIL

    I have had Brighthouse for several years now, and I have not found one positive about this company. I constantly have problems accessing On Demand shows, which have made for many a cold dinner nights fussing with my box. My internet speeds have seldom been what they advertise, and I loose service frequently where their modem they gave me resets; this is ALWAYS at the worst moment! I have had over a DOZEN 'specialists' and 'supervisors' come to my home to fix these issues, and NEVER have any of these issues been solved. They overcharge you for their product, and if you... More...
    (Internet - Sponsored by DIRECPATH)
    bearfan219's Picture   bearfan219    0 Comments   Comments
  • repeated lies harrasment

    I don't like the way you added" Al Jezerah" to a network I subscribe to I did call to complain and have gotten two calls from some bright house rep and hung up on twice I would ask you remove them or find a way that they are not part of my lineup and if they are anyway then you do not deserve my money either harassing a customer who pays for a service that now brings in enemy news here we don't want it, Dish is looking mighty good Good afternoon Antonio, I really appreciate your feedback. I'd be happy to forward this over to my Marketing Folks. Would that be OK... More...
    (Cable TV)
  • Brighthouse customer service phone wait time...

    The wait time for Brighthouse customer service is horrific. Twice at 45 minutes because their service is failing, and now again am on hold @27 minutes...and it's a SUNDAY! Is this anyway to run a customer centric business? You depend on us to WANT to buy your rvices and programming...this type of support failure makes it clear you don't really care. Lots of other services out there in this free market system that I guess I need to check out, I don't believe your acceptance of this kind of service is something we want to continue with. More...
    (Cable TV)
    furnitureman's Picture   furnitureman    0 Comments   Comments
  • Poor Internet Service

    The BrightHouse internet service has gone way down in service and connectivity in the last three months. When you call for help, all they do is tell you that you are getting what you paid for and then try to sell you on a newer, higher speed internet access (for more money). We've had the internet service for over three years and never had a problem until they began selling their new high-speek internet access. This is dishonest and lacks integrity. For example. This morning I could not get to the following website: Not on my laptop, not on my phone (using... More...
    (Internet - Sponsored by DIRECPATH)

    Brighthouse is by far the absolute worst cable and internet provider, and there are other bad ones out there! Their customer service is horrible (especially managers) and I had daily problems with my cable and internet. They set me up initially with a bad cable (at 10pm at night) which wasn't discovered until after 5 DVR box changes (yes each change was a separate visit), and then they didn't take any ownership for their mistake. They credited me an insulting 11 dollars for 3 months of services that I was paying for that didn't work. Their monthly service fees are the most... More...
    (Cable TV)
    becca2217's Picture   becca2217    1 Comments   Comments
  • Bright House And Their New Scam To Rip Off People With Digital TV

    Warning to customers and future ones thinking of getting Bright House,your better off getting something else.This company are blood sucking leeches and they know how to scam people especially those are obligated to get this company.To those who don't know think twice before moving into any apartment complex in Florida because this complexes have contracts with Tv companies that you as a resident would have no other choice but to get what they offer. My grandmother lives in a apartment complex in Florida and Bright House just recently got a contract with this complex,they had a contract... More...
    (Cable TV)
    Kristine2014's Picture   Kristine2014    0 Comments   Comments
  • Worst customer service and adding services without customer consent

    We have had the worst experience with this company. First, the cable box goes out every few days, to top it off the OnDemand channels are always having issues. This company is all about finding ways to raise prices from adding the useless digital boxes to adding premium channels without client's consent. We will be looking for a new company where we are not paying over $110 a month for basic cable and the slowest internet connection, as will as dealing with the most incompetent employees we have experienced with a company. More...
    (Cable TV)
    Jsanfl82's Picture   Jsanfl82    0 Comments   Comments
  • Worst customer service and adding programs we did not order

    We have had the worst experience with this company. First, the cable box goes out every few days, to top it off the OnDemand channels are always having issues. This company is all about finding ways to raise prices from adding the useless digital boxes to adding premium channels without client's consent. We will be looking for a new company where we are not paying over $110 a month for basic cable and the slowest internet connection, as will as dealing with the most incompetent employees we have experienced with a company. More...
    (Cable TV)
    Jsanfl82's Picture   Jsanfl82    0 Comments   Comments
  • Terrible Service All Around

    I have lived in Central Florida for just about a year now and have had to call Brighthouse over 10 times. Most of the times it's something with the DVR and the internet. My fiance is a tech guy himself and we find it very insulting when the internet goes down and someone comes to the house and tells us that the reason it went out was because the router or the modem was too low. Most of the times they come over, they don't resolve anything. And the simple "solutions" they give are things that we've already done ourselves and know it isn't the issue. I have never... More...
    (Cable TV)
    someangrygirl's Picture   someangrygirl    0 Comments   Comments
  • Customer Service are lyers!!!!!!! THEY WILL STRAIGHT UP LIE TO YOU!

    I called to find out how I could lower my bill and they told me I was grandfathered in on my "high speed" internet. I told them not to touch it. I didn't want to mess up that status. So what did that lady do? CHANGED MY INTERNET SPEED TO THE HIGHER MORE EXPENSIVE PACKAGE! When I clearly told her NOT to! Then I get a bill the next month for $20 over my regular rate! When I called to find out why they told me the notes said I wanted to get rid of my grandfathered in status. Now I ask you, why would someone trying to lower their bills call and make their bill higher ON PURPOSE?... More...
    (Cable TV)
  • Equipment does not support the service

    You have to watch out with BrightHouse, they will sell you internet that is supposed to increase your speed (they have several tiers) and then not supply you with the DOCSIS 3.0 modem necessary to properly utilize it. I am embarrassed at myself for taking so long to notice that they were cheating me, but I am appalled at how many tech support agents I have spoken with who had ample opportunity to tell me what was wrong and said nothing. They will just keep resetting your connection over and over without ever warning you that maybe you ought to upgrade your equipment. And this is equipment I... More...
    (Cable TV)
    ds09er's Picture   ds09er    0 Comments   Comments
  • Orange inn inc.

    This by far the worth company ever in customer service start my business complaint since 2/18/2014 spoke to billing and customer care, hospitality back and forth until today even calling the president office for one simple billing error on behalf of bright house if I may add and did not receive a answer it is so bad that this company need serious shape up .i More...
    (Cable TV)
    Orangeinn737's Picture   Orangeinn737    0 Comments   Comments
  • Bright House Horrible broadcasting

    I have had to switch out cable boxes 3-4 times in the last year for various issues. one of those time I had to reschedule because no one showed up and they marked the job as compete with a note stating the problem was fixed from the outside.When I called to report the no show the first time I was told that they were going to send someone out with in the hour. Once again a no show. I ended up having to reschedule for the next day. I was told by one of the service team members all the gray boxes are refurbished and have a lot of issues.I requested one of their new black boxes while on the... More...
    (Cable TV)
    memaroonlife's Picture   memaroonlife    0 Comments   Comments
  • Internet speed drops randomly

    Random Internet drop outs, speeds goes down to 5mbps almost every day , noticed while performing test speeds that i was connected to a Birmingham server, now check this out - As soon as i dial Brightouse tel number, after few more speed tests the internet just jumps back no normal and I'm now connected to a LOCAL orlando server getting my promised 10 mbps. (AND yes I performed all tests while being connected directly via ethernet cable from my pc to their modem , not wirelessly) I'm documenting everything and will report this, shame on such service More...
    (Internet - Sponsored by DIRECPATH)
    Dennflorida's Picture   Dennflorida    0 Comments   Comments
  • Digital Adapter BooBoos

    Just installed the "free" digital adapter for my cable subscription. What a crock. -Presto: no interactive cable Guide. How do you schedule anything without a Guide? The nice Tech Support fellow I spoke to said basically too bad, Brighthouse has dropped the ball on this; -the DA will not accept more than 3 digits. If you're trying to plug in a HD channel manually, forget it, you have to laboriously scroll through every channel to get to where you want to go; -Some channels I paid for seem to be missing... (sports channels). This is theft. MAD AS HELL!! Stupid,... More...
    (Cable TV)
    rollo's Picture   rollo    2 Comments   Comments
  • No Show Installation, Cancelled Tech Calls

    Built a house and the neighborhood had Brighthouse as the cable and internet provider. I scheduled a noon - 2pm installation on a Saturday for which nobody showed up. I called customer service about the issue twice and they said they'd get back to me asap. (No one ever called back). On my 3rd attempt, the automated messaging system now told me my install was between 2-4pm. SPoke to another Customer Service Rep who confirmed the time change. 4pm comes and goes and still no one from the company. (mind you, I've been waiting at my house on a Saturday since 11:30am). Call... More...
    (Cable TV)
    DNGO's Picture   DNGO    1 Comments   Comments
  • great sales guy, idiot installer

    We decided to get internet and home phone through brighthouse. The salesman was super nice and explained everything, however the next day when the installer came to hook it was a different story. For one, he smelled like an ashtray. My kids even complained that the living area smelled like a cigarette. He then told me i wasnt getting wifi, which is the whole reason i was getting internet to begin with. The salesman even explained to me the different hotspots i could get. So with an attitude he finally says, well i can do it but you will have to pay extra. Ok fine i knew this. Then he... More...
    (Cable TV)
    meliabarron's Picture   meliabarron    0 Comments   Comments
  • Above average cable tv service

    I have been a Bright House Central Florida customer for a year now. I switched from Dish Network, which I loved, but was tired of having my signal go out every time it rained, plus the endless contract disputes and channels being removed. The pros: 1) Bright House in Central Florida carries all but one channel I like, which is great. 2) Almost every channel I watch is in HD, which is also great. Picture quality is excellent. 3) I have the Cisco Explorer 8642HD DVR and it works well, but not in the same league as the Dish Network DVR I gave up, which was fast and rarely needed a... More...
    (Cable TV)
    wbrightfl's Picture   wbrightfl    1 Comments   Comments
  • Brighthouse TV unfair practices

    To start with the boxes are horrible. The channels keep freezing and the box turns off on its own. Searching is almost impossible because its so slow. I can press the buttons 100 times and nothing will happen. The DVR doesn't record all the shows and when it does, half the show would be missing or it will record an entirely different show. I am in the process of canceling the service because I would rather have no cable at all than stay with bright house. I couldn't even get showtime because bright house had fee issues with showtime. Ironic ... The community I live in,... More...
    (Cable TV)
    Auri1001's Picture   Auri1001    0 Comments   Comments
  • Cancelled service call

    Very disappointed in their service. While I was on the phone, the technician called and because I couldn't switch over (I was on a business call) the technician cancelled the service call. The technician left no message asking me to call back or the call would be cancelled or left a message to indicate the call was cancelled. I sat around the next hour and a half waiting for the appointment that never came. I called BrightHouse and rescheduled for tomorrow. I told them to put a "Do NOT call first" note in with the ticket and will see how that works. They also need more... More...
    (Cable TV)
    33544's Picture   33544    1 Comments   Comments
  • terrible c/s

    Terrible service. I think they flag the customers for calling too many times and then place them on hold indefinitely until they just hang up. The more you call, the more you get placed on hold. Time to find another cable/internet provider after all these years. Not sure what happened to this company, they've gone downhill. More...
    (Cable TV)
  • 4 cable boxes in 6 months

    In the past 6 months, I continue to get a cable box that does not work after a month or two. This is my 4th box that I have received. The box will stop recording or it will record only one show and not the other. My favorite is when I have a scheduled recording and it does not record at all. It does this sporatically so there's no way to plan for it. I just scheduled to get my box replaced and of course, they had to reschedule my appointment last minute. This is it. If they don't show up or if this box breaks, I am canceling my services. This service is very expensive in... More...
    (Cable TV)
    Kim813's Picture   Kim813    1 Comments   Comments
  • Forcing us to use APPLE

    as a dedicated apple hater, your perverse insistence that we buy APPLE devices or some worthless Droid fone to watch tv APP, only validates all the negativity we ALL feel towards Apple and BHN. Why should we buy APPLE who charge about 3 times as much for what I have yet to figure out. ITUNEs is one of the most annoying and obtrusive programs ever known. Imagine WalMart forcing you to buy only one kind of butter or one kind of soda!! Its the FU attitude of corps like this that makes me so resistant. My name is DAVe and IM A PC, NOy a LIMP WRISTED APPLE USER. More...
    (Cable TV)
    AppleHater's Picture   AppleHater    0 Comments   Comments
  • Rip off

    I normally do not complain unless something is so horrible that I simply cannot stand the service I received. The people who came into my apartment to set up my internet were really nice. However, when it came down to the actual service that Brighthouse supplies, it was absolutely atrocious. Just this last month, i'm paying 60 bucks for less than 10 Mbps. That's utterly ridiculous. I'm scared to even ask for faster internet, I might have to pay more than a 100 dollars to even get close to the kind of service I could get from xfinity. Now, if you have lots of money and rarely... More...
    (Internet - Sponsored by DIRECPATH)
    hypermonkey27's Picture   hypermonkey27    0 Comments   Comments

BrightHouse Reviews By Product

BrightHouse Comments

tjohnson388 says: (4 years ago)
As an x employee I cannot begin to explain how bad the service has become. I canceled TV and wanted to keep just DIA. That was Sept 25th for a 29th disco of just TV. First they did not pick up my boxes till Nov 8th and tried to charge me for services in the mean time. Previously to that on around Nov 5th they disabled the wireless on my modem, which is OK because I wasn't going to pay extra for it on my new account. Only no one told me and I was on hold with customer service for 1 HOUR to find out why my internet would not work. Now its Monday morning the 1oth and I was just told my email account I have had for over 10 years is now inactive service. She couldn't fix it for me after holding for 15 minutes now I am back on hold waiting for someone who can help me. Oh and by the way a subcontractor came in my house with a 16 year old girl and a 13 year old boy and took my boxes and the modem he was not supposed to take WITH NO ADULT IN THE HOUSE. I had to drive once again on my time 15 miles on my Saturday to get another one.

tinamarie4545 says: (4 years ago)
I have brighthouse and we have had nothing but problems. The box constantly reboots over and over. Upstairs when I watch movies that are recorded from the downstairs dvr, the sound either doesnt work for the movie or has muted spots all through it. If you watch it downstairs it works. They keep sending someone out and it still never works right. Now my box reboots every 10 minutes and I have to wait again for someone to come out tommorow afternoon so once again I will miss work and have another day with no tv.

someangrygirl says: (4 years ago)
I'm looking at all these horrible reviews and I'm wondering why the hell Brighthouse doesn't sell to a company that knows what they're doing or just go out of business. Myself and my fiance have applied to work for Brighthouse, especially him because he knows tech stuff and he can fix things that brighthouse "professionals" fail to do every time we have called them here. Why are you hiring incompetents and not people who actually know what they're doing?

Merfer69 says: (5 years ago)
I like nothing about Bright House, where did they get that name, it should be Haunted House.
Have been out of service for over an hour for so call software updates. I have been on hold for customer service for 45 min, they won,t answer

tocatchathief says: (5 years ago)
I have such a story, but can't write it all now. Dealing with I.D. theft. My services let someone else take over our HOME phone and forward our calls to several different mobile phones. There is so much more to this. It is SHAMEFUL That we as seniors have been put through so much STRESS !We must have 30 hours talking, to Bright House asking to stop giving access to our info to He changed our home #. When I called AGAIN, I was informed this # has been mine since we moved here Aug./2011. OH there is MORE, BUT I have go, you know calling all these places and saying NO we did not apply for this credit card etc.! This IS NOT US!!!! And once in a while getting chewed out by persons who are supposed to help us.

EDDIETHEBEACH says: (6 years ago)

dimondgezza123 says: (6 years ago)
i have just put are tv in for repair and recived another one which is the worse t.v you could of got as the one we are getting repaired is a smart led samsung and it as been replaced with guess??? ya you got it there baird burrie tv that they can not seem to get rid of i wonder!!!?? cause there crap and they tell me it will take 8 weeks to be fixed just hope they dont go out of buisness till then as we all know its only a matter of time before they get closed down for all the ripping off they do and on top of everthing they still want me to pay the same price why should i if im not watching what im paying for i have also lost channels on my bt vission

kitchencat says: (7 years ago)
reception is stinky. repeated tech visits state that the equipment is operating optimally but reception is variously unsatisfactory. your only response is to schedule another tech to confirm equipment optimal. new cables new boxes, etc. techs advise that problem is in your transmission lines. the response to a call is reboot the box and schedule another tech. this unsatisfactory service abd product.

bigfootsdick says: (7 years ago)
Let it be known that BHN in-house tech # 32210 installed an HD-DVR at a residence where as the customers are wheel-chair bound and disabled. The box was not operating properly primarily due to the fact that the box was NOT on account/assigned to the address, did NOT program the remote, and did not leave a copy of the work order with the customer.Tech 32210 pretty much plugged it in and left. Let it be known that it is always the contractors for BHN that save the day.

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