BrightHouse Reviews and Complaints

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BrightHouse Reviews

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  • Equipment does not support the service



    You have to watch out with BrightHouse, they will sell you internet that is supposed to increase your speed (they have several tiers) and then not supply you with the DOCSIS 3.0 modem necessary to properly utilize it. I am embarrassed at myself for taking so long to notice that they were cheating me, but I am appalled at how many tech support agents I have spoken with who had ample opportunity to tell me what was wrong and said nothing. They will just keep resetting your connection over and over without ever warning you that maybe you ought to upgrade your equipment. And this is equipment I... More...
    (Cable TV)
    ds09er's Picture   ds09er    0 Comments   Comments
  • Orange inn inc.



    This by far the worth company ever in customer service start my business complaint since 2/18/2014 spoke to billing and customer care, hospitality back and forth until today even calling the president office for one simple billing error on behalf of bright house if I may add and did not receive a answer it is so bad that this company need serious shape up .i More...
    (Cable TV)
    Orangeinn737's Picture   Orangeinn737    0 Comments   Comments
  • Bright House Horrible broadcasting



    I have had to switch out cable boxes 3-4 times in the last year for various issues. one of those time I had to reschedule because no one showed up and they marked the job as compete with a note stating the problem was fixed from the outside.When I called to report the no show the first time I was told that they were going to send someone out with in the hour. Once again a no show. I ended up having to reschedule for the next day. I was told by one of the service team members all the gray boxes are refurbished and have a lot of issues.I requested one of their new black boxes while on the... More...
    (Cable TV)
    memaroonlife's Picture   memaroonlife    0 Comments   Comments
  • Internet speed drops randomly



    Random Internet drop outs, speeds goes down to 5mbps almost every day , noticed while performing test speeds that i was connected to a Birmingham server, now check this out - As soon as i dial Brightouse tel number, after few more speed tests the internet just jumps back no normal and I'm now connected to a LOCAL orlando server getting my promised 10 mbps. (AND yes I performed all tests while being connected directly via ethernet cable from my pc to their modem , not wirelessly) I'm documenting everything and will report this, shame on such service More...
    (Internet - Sponsored by DIRECPATH)
    Dennflorida's Picture   Dennflorida    0 Comments   Comments
  • Digital Adapter BooBoos



    Just installed the "free" digital adapter for my cable subscription. What a crock. -Presto: no interactive cable Guide. How do you schedule anything without a Guide? The nice Tech Support fellow I spoke to said basically too bad, Brighthouse has dropped the ball on this; -the DA will not accept more than 3 digits. If you're trying to plug in a HD channel manually, forget it, you have to laboriously scroll through every channel to get to where you want to go; -Some channels I paid for seem to be missing... (sports channels). This is theft. MAD AS HELL!! Stupid,... More...
    (Cable TV)
    rollo's Picture   rollo    2 Comments   Comments
  • No Show Installation, Cancelled Tech Calls



    Built a house and the neighborhood had Brighthouse as the cable and internet provider. I scheduled a noon - 2pm installation on a Saturday for which nobody showed up. I called customer service about the issue twice and they said they'd get back to me asap. (No one ever called back). On my 3rd attempt, the automated messaging system now told me my install was between 2-4pm. SPoke to another Customer Service Rep who confirmed the time change. 4pm comes and goes and still no one from the company. (mind you, I've been waiting at my house on a Saturday since 11:30am). Call... More...
    (Cable TV)
    DNGO's Picture   DNGO    1 Comments   Comments
  • great sales guy, idiot installer



    We decided to get internet and home phone through brighthouse. The salesman was super nice and explained everything, however the next day when the installer came to hook it up.it was a different story. For one, he smelled like an ashtray. My kids even complained that the living area smelled like a cigarette. He then told me i wasnt getting wifi, which is the whole reason i was getting internet to begin with. The salesman even explained to me the different hotspots i could get. So with an attitude he finally says, well i can do it but you will have to pay extra. Ok fine i knew this. Then he... More...
    (Cable TV)
    meliabarron's Picture   meliabarron    0 Comments   Comments
  • Above average cable tv service



    I have been a Bright House Central Florida customer for a year now. I switched from Dish Network, which I loved, but was tired of having my signal go out every time it rained, plus the endless contract disputes and channels being removed. The pros: 1) Bright House in Central Florida carries all but one channel I like, which is great. 2) Almost every channel I watch is in HD, which is also great. Picture quality is excellent. 3) I have the Cisco Explorer 8642HD DVR and it works well, but not in the same league as the Dish Network DVR I gave up, which was fast and rarely needed a... More...
    (Cable TV)
    wbrightfl's Picture   wbrightfl    1 Comments   Comments
  • Brighthouse TV unfair practices



    To start with the boxes are horrible. The channels keep freezing and the box turns off on its own. Searching is almost impossible because its so slow. I can press the buttons 100 times and nothing will happen. The DVR doesn't record all the shows and when it does, half the show would be missing or it will record an entirely different show. I am in the process of canceling the service because I would rather have no cable at all than stay with bright house. I couldn't even get showtime because bright house had fee issues with showtime. Ironic ... The community I live in,... More...
    (Cable TV)
    Auri1001's Picture   Auri1001    0 Comments   Comments
  • Cancelled service call



    Very disappointed in their service. While I was on the phone, the technician called and because I couldn't switch over (I was on a business call) the technician cancelled the service call. The technician left no message asking me to call back or the call would be cancelled or left a message to indicate the call was cancelled. I sat around the next hour and a half waiting for the appointment that never came. I called BrightHouse and rescheduled for tomorrow. I told them to put a "Do NOT call first" note in with the ticket and will see how that works. They also need more... More...
    (Cable TV)
    33544's Picture   33544    1 Comments   Comments
  • terrible c/s



    Terrible service. I think they flag the customers for calling too many times and then place them on hold indefinitely until they just hang up. The more you call, the more you get placed on hold. Time to find another cable/internet provider after all these years. Not sure what happened to this company, they've gone downhill. More...
    (Cable TV)
  • 4 cable boxes in 6 months



    In the past 6 months, I continue to get a cable box that does not work after a month or two. This is my 4th box that I have received. The box will stop recording or it will record only one show and not the other. My favorite is when I have a scheduled recording and it does not record at all. It does this sporatically so there's no way to plan for it. I just scheduled to get my box replaced and of course, they had to reschedule my appointment last minute. This is it. If they don't show up or if this box breaks, I am canceling my services. This service is very expensive in... More...
    (Cable TV)
    Kim813's Picture   Kim813    0 Comments   Comments
  • Forcing us to use APPLE



    as a dedicated apple hater, your perverse insistence that we buy APPLE devices or some worthless Droid fone to watch tv APP, only validates all the negativity we ALL feel towards Apple and BHN. Why should we buy APPLE who charge about 3 times as much for what I have yet to figure out. ITUNEs is one of the most annoying and obtrusive programs ever known. Imagine WalMart forcing you to buy only one kind of butter or one kind of soda!! Its the FU attitude of corps like this that makes me so resistant. My name is DAVe and IM A PC, NOy a LIMP WRISTED APPLE USER. More...
    (Cable TV)
    AppleHater's Picture   AppleHater    0 Comments   Comments
  • Rip off



    I normally do not complain unless something is so horrible that I simply cannot stand the service I received. The people who came into my apartment to set up my internet were really nice. However, when it came down to the actual service that Brighthouse supplies, it was absolutely atrocious. Just this last month, i'm paying 60 bucks for less than 10 Mbps. That's utterly ridiculous. I'm scared to even ask for faster internet, I might have to pay more than a 100 dollars to even get close to the kind of service I could get from xfinity. Now, if you have lots of money and rarely... More...
    (Internet - Sponsored by DIRECPATH)
    hypermonkey27's Picture   hypermonkey27    0 Comments   Comments
  • bright house missing equipment



    we moved and transferred our cable service. Simple. Same package, new house. Equipment was delivered by Keith from Knight Enterprising ( Contracted out for Brighthouse?) . Picked up the previous owners (my family) equipment, but either was not noted on the work order or never returned the equipment back to inventory, and now the equipment is being charge as "missing" and due $150.00 fee for being lost. All I know is the equipment was picked up. More...
    (Cable TV)
    smiller's Picture   smiller    0 Comments   Comments
  • Brighthouse Rep admitted to "WE LIED TO GET THE UPGRADE"



    Brighthouse, Tomeka #837, just told me, "Yes, you were lied to and we're not going to do anything about it". Here's what happened: I was told that I could "try the lightening modem" for one month (which will cost $20 extra a month). If I don't like it, I could go back to exactly what I had. Today, which is 2 weeks later, I call to them that there is no difference and that I that want my old modem back. Yep, tomeka, a supervisor, just told me that was NOT going to happen. "Ummm...Tomeka, did you really just tell me that someone (Mike #423) lied to... More...
    (Cable TV)
    JJsEmail's Picture   JJsEmail    1 Comments   Comments
  • Brighthouse



    I don't where to begin with my disappointment with brighthouse. I have paid them around 160.00 for the last 23 years. That is alot of money! My internet service is always cutting out. They have not fixed it yet! When the tech finally is approved to come out , after being on the phone for hours with a customer service KID, the tech says-"don't ever call customer service, they are high school kids and are not knowledgeable, Always ask for a tech person. This is correct. He fixed it but it did not last long. It never does. One summer we did not have internet at all and we... More...
    (Internet - Sponsored by DIRECPATH)
  • Never showed up for appointment



    I AM BEYOND LIVID DUE TO THE CUSTOMER SERVICE I HAVE RECEIVED FROM BRIGHT HOUSE! I cancelled my service and set up an appointment for them to come and pick up their equipment. THEY NEVER SHOWED UP. So I called and rescheduled the appointment. This has happened 4 times already without them showing up. Also, I received a bill for not returning my equipment. This is beyond horrible customer service. More...
    (Cable TV)
    meyro27's Picture   meyro27    0 Comments   Comments
  • Terrible HD picture quality



    Long story short- Using 55' LED HDTV, HD DVR, and pay for best possible package. The HD channels mostly have little blocks and shdows on anything moving fast on the screen. Regular SD channels do not have this issue. Called support several times and had many resets and reboots leading nowhere. Had Tech sent out and replaced DVR and splitter, Issue not resolved. I was told by the tech "that I need to sit further away from my TV so I do not notice the bad picture quality." He tested the lines and said they were running within proper range and I was just seeing the results of... More...
    (Cable TV)
    Ineedsleep's Picture   Ineedsleep    3 Comments   Comments
  • BrightHouse is a BIG HIT and MISS!!



    I have had BrightHouse service for just a little over four months and have had to call their service department twice. I haven't had any problems with customer service; however, I have had nothing but problems with my service since I began using BrightHouse. First, their service has an automatic reboot set for around 2:00am every morning, which takes about 10 minutes, so if you want to know what happened during the last ten minutes of your movie, GOOD LUCK!! The tech who came out today says this is something they have no control over, that it is the engineers!! Second, we recorded... More...
    (Cable TV)
    thitherer's Picture   thitherer    1 Comments   Comments
  • Bright House cable replacement



    For several months my husband would call Bright House on and off because TV channels would disappear or pixelate; they would reset the box and it worked for a while. Finally, we asked someone to come out and check the box which they did within a few days. He said we were losing signal and would need a new cable. That crew was supposed to come on Wed. between 10-12 and someone needed to be home so the phone, TV and internet could be checked when they were done. At 1:00 I called BH telling them I had waited 3 hours and no one came. The agent apologized and said he would take $20 off our... More...
    (Cable TV)
    dmhuso's Picture   dmhuso    1 Comments   Comments
  • brighthouse phone service



    I have had nothing but problems with my brighthouse phone service. They must have a book of all the service calls made to my house. For a long time, my phones would just go dead. You call.......listen to all the messages to reboot the modem.....that usually takes care of the problem (nope)......wait and wait to speak to someone.......then they apologize for your problem......send someone out......and the tech is usually convinced you need a new modem.....kind of like taking an aspirin! I have had numerous modems.....now the connection cuts in and out from both ends......they will never... More...
    (Repair Services)
    rrdgator's Picture   rrdgator    1 Comments   Comments
  • Customer support



    After waiting 4 days for my cable to be fixed. ( TV unavailable) I had a 3-5pm appointment so I took the afternoon off to be here. At 5pm I called to find out when the technician would arrive. They (Chris) told me the tech would call me. 1hour later I called again. Said they knocked and know one answered. Lie. Even have video of driveway to prove know one was here. 6pm - after arguing with service person. Sup said overtime would be paid and be here shortly. 7:45 called again, first she said my account had been cancelled... (steam) said they would be here before 10pm. 8pm-... More...
    (Cable TV)
    Wvanatti's Picture   Wvanatti    0 Comments   Comments
  • Brighthouse internet way too expensive.



    Internet only service is way too much. 51.00 for 10mb and it is slow more than not. Even if not, it is way over priced. Brighthouse offers no discounts of any kind with just one service. Total rip off and as soon as I find another provider I will be gone and NEVER GO BACK. I have called them numerous time attempting to get a little discount on my bill. All other companies will discount for but not them. They are greedy and the advertisement about friend frankly makes me sick. I was going to add phone to help with the bill as that was special but they could not port my number even... More...
    (Cable TV)
  • Poor Service at Obtuse Prices



    First, I worked for TWC for years up to and including when it became BHN at the main NOC in Brandon Florida, I know all to well the backbone of BHN in it's current capacity. People should know that Tampa/St. Petersburg is one of the main implementation locations for all things new in Cable TV, On-demand, VoIP and Internet. With that said, it carries with it a lot of issues that is passed to us, the customer such as cost and service quality (or lack thereof). I was quite proud for several years to be part of the first teams to implement said services in the country but as customer, I... More...
    (Cable TV)
    Skilled's Picture   Skilled    0 Comments   Comments
  • Bright house inept at low tech customer service



    This review has been resolved or replied to by this company. In an attempt to have someone come out to a house I bought and correct the placement and shabby installation of cable done for previous owner I nearly had a stroke. Each time I thought I had found an example of what happens to a crackbaby that grows up to work for a cable company on the other end of the line, I would be transferred to a laboratory experiment that had no brain stem at all. I am writing this after having been transferred 6 times over two days and each time I have to go through this identification aggravation immediately after being promised that they will transfer the... More...
    (Cable TV)
    agitated's Picture   agitated    1 Comments   Comments
  • Home: S L O W cable and multiple other issues



    You name it, Brighthouse has messed it up. From the technician leaving an extra box at my house when I moved in, to hooked up boxes that their technicians hooked up that they have no record of. I had payment problems with my bank, so paid online at their website only to have them send me a letter in the mail to say the online payment didn't go through (no electronic response, even though I receive my bill electronically). The number of issues would bore you, but nothing is more annoying than the dastardly slow internet speed. So we upgraded only to find IT'S NOT ANY FASTER.... More...
    (Cable TV)
    emchale's Picture   emchale    5 Comments   Comments
  • rip off



    You charge more when a customer calls in to lower their services to try to save money. This has happened to me more than once so it is obviously customary service. Your reply. Well you have been removed from the bundle (Aka- we raised your cable 40 dollars to make up the difference of what you would have saved going to regular internet.) Your company is a scam! More...
    (Cable TV)
  • terrible rip off



    Everytime I call brighthouse to make a change and lower my services to try to save money and lower my bill, I end up paying more for a lesser service. Most recently, I found that I was paying 70.00for turbo internet so I asked to be taken down to the 29.99 internet thinking I'm saving 40. When I received my bill it was actually more than it cost with the turbo. I called in to see why and the rep explained that it was more because I was taken out of the bundle I had. So basically, they raised my cable by 40.00 so they can keep their money. When I asked for a better bundle she said this... More...
    (Cable TV)
  • horrible service, lies, over priced



    I live in apt that unfortunatly does not allow directv so im unconveniantly stuck with brighthouse who is free not bad but to get internet its 50 to get internet and supposed HD its 55.. well one its not HD the OD you pay extra aswell as no extra channels so im paying 5 extra bucks from the 2 quotes for nothing ok no big deal... bill comes in and its 75 not a big deal again if one my cable wasnt already free I only have turbo which btw doesnt even do 20mbps and the biggest pain is the lied quote which i have in writing for $55 I cannot stand brighthouse decieving words that come to mind... More...
    (Cable TV)
  • HORRIBLE EQUIPMENT AND SERVICE



    The cable always goes in out on a DAILY basis. They kept telling my box was going bad and would switch it out with a different box (always used) and the same things kept happening. I probably had 10 different cable boxes in a 2 year time period. I finally moved to a community where I could get Verizon for cable and internet. When I called Brighthouse to cancel my service, they asked me when I would like one of their technicians to pick up my equipment. We scheduled a 2 hour time period and they never showed up. I called the next day to schedule a time the next day and again they never... More...
    (Cable TV)
    AJ19872005's Picture   AJ19872005    0 Comments   Comments

BrightHouse Reviews By Product


BrightHouse Comments


Merfer69 says: (11 months ago)
 0
I like nothing about Bright House, where did they get that name, it should be Haunted House.
Have been out of service for over an hour for so call software updates. I have been on hold for customer service for 45 min, they won,t answer



tocatchathief says: (1 year ago)
 0
I have such a story, but can't write it all now. Dealing with I.D. theft. My services let someone else take over our HOME phone and forward our calls to several different mobile phones. There is so much more to this. It is SHAMEFUL That we as seniors have been put through so much STRESS !We must have 30 hours talking, to Bright House asking to stop giving access to our info to blank@gmail.com. He changed our home #. When I called AGAIN, I was informed this # has been mine since we moved here Aug./2011. OH there is MORE, BUT I have go, you know calling all these places and saying NO we did not apply for this credit card etc.! This IS NOT US!!!! And once in a while getting chewed out by persons who are supposed to help us.



EDDIETHEBEACH says: (1 year ago)
 0
I HAD MY WIFE CALL B H AND TELL THE PERSON ON THE OTHER END THAT OUR CABLE WAS NOT WORKING RIGHT SO SHE HANDED THE PHONE TO ME,THE TECH OR WHATEVER HE WAS SAID COULD YOU GO TO THE CABLE BOX AND THERE IS A BUTTON ON THE BACK AND PUSH IT,I SAID IF I WANTED A JOB WITH B H I WOULD BE TALKING TO SOMEONE ELSE P S BOX STILL DOES NOT WORK RIGHT THIS IS MY 3RD BOX



dimondgezza123 says: (2 years ago)
 0
i have just put are tv in for repair and recived another one which is the worse t.v you could of got as the one we are getting repaired is a smart led samsung and it as been replaced with guess??? ya you got it there baird burrie tv that they can not seem to get rid of i wonder!!!?? cause there crap and they tell me it will take 8 weeks to be fixed just hope they dont go out of buisness till then as we all know its only a matter of time before they get closed down for all the ripping off they do and on top of everthing they still want me to pay the same price why should i if im not watching what im paying for i have also lost channels on my bt vission



kitchencat says: (2 years ago)
 0
reception is stinky. repeated tech visits state that the equipment is operating optimally but reception is variously unsatisfactory. your only response is to schedule another tech to confirm equipment optimal. new cables new boxes, etc. techs advise that problem is in your transmission lines. the response to a call is reboot the box and schedule another tech. this unsatisfactory service abd product.



bigfootsdick says: (3 years ago)
 0
Let it be known that BHN in-house tech # 32210 installed an HD-DVR at a residence where as the customers are wheel-chair bound and disabled. The box was not operating properly primarily due to the fact that the box was NOT on account/assigned to the address, did NOT program the remote, and did not leave a copy of the work order with the customer.Tech 32210 pretty much plugged it in and left. Let it be known that it is always the contractors for BHN that save the day.




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