BrightHouse Complaint

BrightHouse Complaint

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Bright House Horrible broadcasting - Cable Service


I have had to switch out cable boxes 3-4 times in the last year for various issues. one of those time I had to reschedule because no one showed up and they marked the job as compete with a note stating the problem was fixed from the outside.When I called to report the no show the first time I was told that they were going to send someone out with in the hour. Once again a no show. I ended up having to reschedule for the next day. I was told by one of the service team members all the gray boxes are refurbished and have a lot of issues.I requested one of their new black boxes while on the phone with the customer service rep scheduling the box switch.When they came out the next day I was given a gray box. Tonight while watch the oscars the TV continuously froze and the picture and sound broke up. The picture and sound breaking up is not a new problem I have had with the cable however this time it was happening very frequently. while chating with the customer service team member the asked me to reboot the box. This didn't work and then they sent a signal to the box which also rebooted the box. This also did not work. Then they stated this problem is coming from ABC and not them. Gave a number which did not work. So in conclusion I'm switching to Version Fios.


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