BrightHouse Complaint

BrightHouse Complaint


BrightHouse - Why does my service keep going out, and WHY won't BrightHouse fix it?

I moved to Ormond Beach, Fl in November 2014. I moved into a recreation community. I got BrightHouse , because I cannot afford DirectTv. BrightHouse provides cable (though limited, works great), and Internet and Phone services. For a solid month, the phone and net went out at least once a day always requiring someone to come and "fix" the problem. About 12 days ago, I upgraded to a better modem which should have solved my problems. For 10 days it was heavenly--absolutely perfect. Then this past Sunday 12/28/14 suddenly the service stopped. I called and got some liar in the technical dept, who told me she could not help me, but would have to send a technician the next day no earlier than noon.

I called back later, and WOW the tech support was able to get me connected from his station. I had net and phone service for about an hour, then it stopped--it said I was not connected. I called tech support, and again they were able to get me back online from their station. This happened 3 more times Sunday.

The oddest thing--one tech was stationed in San Antonio, TX. He was able to get me up and running from there. Why won't BrightHouse fix what's wrong? I am not paying for each time my service goes out. I get lots of apologies from BrightHouse. Apologies can't run my Pacemaker Monitor which runs through my phone line. If there is any other internet/phone service in the N US 1 Hwy area of Ormond Beach, Fl, PLEASE let me know. ATT is not available to me here.

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