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BrightHouse Complaint - Brighthouse-no cable since 11/18/14
BrightHouse Complaint

BrightHouse Complaint


Brighthouse-no cable since 11/18/14

As a customer for 20 yrs, I never really had a prob with this company til now. Numerous appts. have been made since Nov 18 to replace the wiring in the ground, when the original tech who was out to my house said was causing the prob. Several times I've waited, then received a call that they are running late, won't be there til 4:00-5pm. Never showed up. Constant excuses how they are "slammed". If you're "slammed" then hire more people. Can't get in any triple channels, notice on screen says,".....unavailable, try later". Lower channels have pixels/ checkerboard effect and lousy audio, gives you a headache to watch.Guess I get to pay for this type of service? PS, hold times for a rep are ridiculous, again, hire more people or get your act together. Poor communication between reps and techs who actually come out to the house. Seems the techs do their own thing. Disgusted at the poor service

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