BrightHouse Complaint

BrightHouse Complaint


Equipment does not support the service - Webstar modem is at its end of life stage

You have to watch out with BrightHouse , they will sell you internet that is supposed to increase your speed (they have several tiers) and then not supply you with the DOCSIS 3.0 modem necessary to properly utilize it. I am embarrassed at myself for taking so long to notice that they were cheating me, but I am appalled at how many tech support agents I have spoken with who had ample opportunity to tell me what was wrong and said nothing. They will just keep resetting your connection over and over without ever warning you that maybe you ought to upgrade your equipment. And this is equipment I am renting from the company!

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