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BrightHouse Complaint - WORST SERVICE EVER!!!!!!!!! - Brighthouse
BrightHouse Complaint

BrightHouse Complaint

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WORST SERVICE EVER!!!!!!!!! - Brighthouse


Brighthouse is by far the absolute worst cable and internet provider, and there are other bad ones out there! Their customer service is horrible (especially managers) and I had daily problems with my cable and internet. They set me up initially with a bad cable (at 10pm at night) which wasn't discovered until after 5 DVR box changes (yes each change was a separate visit), and then they didn't take any ownership for their mistake. They credited me an insulting 11 dollars for 3 months of services that I was paying for that didn't work. Their monthly service fees are the most I've ever paid ($130/month) as a new customer because they don't offer any promotional services, AND this price didn't include any premium channels and only 1 DVR box. I guess they consider daily problems extra services? After 4 months of frustration and insults, I made the switch to DirectTV where I'm getting 3 Genie DVR boxes, 250 channels including HBO and SHO, and internet, all for $95 dollars a month. Please whatever you do, do not waste any time and money with Brighthouse.


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