BrightHouse Complaint

BrightHouse Complaint

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returned eauipment - Example: HD Box


My wife returned equipment 8 years ago when we switched to verizon. Called tonight to try Brighthouse again because Verizon Sux....but the rep said we hadn't returned the equipment and I owed over $1,000.00! My wife distinctly recalls returning the equipment to the Wesley Chapel location. Our word against theirs. My question is why would I keep their equipment? There's Nothing we could do with it. I guess we could sell it..but that would be a felony...and surely there is a tracking system that if someone tried to set it up it would raise red flags to their computer system. Very Disappointed right now.


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