BrightHouse Support Ticket

Poor Internet Service

Created By: phorky's Picture phorky Last Reply: 's Picture
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 1

The BrightHouse internet service has gone way down in service and connectivity in the last three months. When you call for help, all they do is tell you that you are getting what you paid for and then try to sell you on a newer, higher speed internet access (for more money). We've had the internet service for over three years and never had a problem until they began selling their new high-speek internet access. This is dishonest and lacks integrity. For example. This morning I could not get to the following website: Not on my laptop, not on my phone (using WiFi). However, when I turned my phone over to 4G...the website pulled up without an issue. Othertimes, when I'm on my phone using the WiFi from BrightHouse the page goes blank. And, as mentioned above, when you call for service, they're helpless. It's frightening to realize that after 5 minutes speaking with the BrightHouse representatives, I may know more than they do about their service. Help!


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